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Professional Services

The SLAs we operate to.

Tailored SLAs for uptime and response, backed by globally distributed monitoring and quarterly incident reviews, so your network's reliability is contractual, not aspirational.

Enterprise Clients
100+

Institutions and enterprises running production networks with AvaCloud, from state governments to global payment processors.

Support Response Time
< 10min

Global support coverage and response to critical incidents.

Network Uptime
99% +

Guaranteed uptime with validators fully managed by AvaCloud. Scales to 99.95% with 10+ validators.

Compliance
SOC 2 Type I & II

Certified for security, availability, processing integrity, and confidentiality. AICPA standards in production.

Quarterly ReviewReview chain performance, operational efficiency, and product roadmap, plus business review.
BCDR & penetration testingDocumented business continuity, vulnerability management, and regular penetration-testing reports.
24/7 monitoringGlobally distributed support team, Grafana dashboards, and PagerDuty rotations on every production network.
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Launch. Run. Consult.

Three motions, one team. Used by institutions and enterprises to move from concept to production network, without standing up a blockchain practice in-house.

Launch

Live in minutes, not months.

Custom networks deployed and configured to your specific compliance, performance, and tokenomics requirements. AvaCloud handles the L1 setup, validator configuration, and integration with your existing systems, including on-prem deployments for regulated markets.

Run

24/7 managed operations.

A globally distributed support team monitors your network through Grafana and PagerDuty, with rolling updates that ship without downtime. Maintenance windows are scheduled and communicated in advance, your engineers never get paged at 3 a.m. for our infrastructure.

Consult

Embedded experts, not arms-length vendors.

From validator strategy to tokenomics design, our engineers and consultants stay engaged through pilot, launch, and scale. Up to 40 hours of dedicated consultation each month at the Enterprise tier, including on-site engagement for regulated deployments.

Important questions we answer for you.

Before a single line of contract code ships, our advisory team works the full launch shape with your business, legal, and engineering stakeholders.

Business & Application Strategy

  • Stakeholders. Who interacts with your application, internal teams, end customers, regulators, counterparties?
  • Application interface. What does the surface look like, embedded widget, standalone product, white-labelled wallet?
  • Onchain vs off-chain. Which interactions belong on the network, and which stay in your existing systems?
  • Process flow. What does end-to-end look like for each user type, including failure modes?
  • Profit model. How does the network make money for the business, and what traction do you have to validate it?

Explore what this could look like
for your business.

Thirty minutes to walk through your use case, the business case behind it, and what AvaCloud could look like in production.

Consumer Engagement
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